At Lilly’s Beauty Pad we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

We offer a 100% money back guarantee if you wish to return a Dermalogica Product purchased from our site for any reason. This includes opened/used. This is available within 30 days from the DATE OF PURCHASE only.

We will issue a full refund upon receiving your items within 30 days of the purchase date.

​​​​​​​All returns must be pre-approved by emailing [email protected] with the purchase date, product and reason for return and if you would like a replacement or refund. We will reply within 48 hours to tell you what to do next.

Please contact customer service by e-mail within 48hr should you have any discrepancies with your order.

Please send your package to:

Lilly’s Beauty Pad
39 Church Street, Fordham, Ely, Cambs, CB7 5NJ

All returns are to be returned within a week of our email confirmation that it is accepted. We cannot refund postage. Any returned item not listed on your confirmation will not be credited or replaced, and will not be returned.